Frequently Asked Questions

When trying to sign in to my library account, I see the error "The credentials entered are incorrect." What does this mean?

512 views   |   1   2   |   Last updated on Mar 20, 2017    Account Management


This means that an incorrect last name and/or card number was entered.

To sign in to your library account, you need to enter all 8 digits of your library card number (if your card number has less than 8 digits, add enough zeros to the front of your number until it is 8 digits long) or if your card number starts with ecard, enter that word along with the 7 trailing digits and your full last name. If your last name is hyphenated or has a space or apostrophe, you will have to enter that hyphen, space or apostrophe and if that doesn't work, try your last name without the hyphen, space or apostrophe and let us know if you would like us to correct your name as we have it in our records.

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