Frequently Asked Questions

When I try to sign in to the catalog, I receive the error message "(1) Blocked." What does this mean?

87 views   |   0   0   |   Last updated on Jul 01, 2017    Account Management Fines & Fees OverDrive

 

This error message means that your account has exceeded our $25 limit for fines and fees and this usually happens when an annual card is due for renewal (and has had the $70 annual fee placed on the card) or when a library card has been billed for an item checked out on your card because it is more than 60 days overdue.

To see a list of everything you have checked out:

  1. Visit metrolibrary.org and click My Account at the top.
  2. In the window that pops up, enter all 8 digits of your library card number (if your card number has less than 8 digits, add enough zeros to the front of your number until it is 8 digits long) or if your card number starts with ecard, enter that word along with the 7 trailing digits and your full last name (or sign in with your EZ Username and Password), and click Log In.
  3. On the Account Summary page, you can click View Loans to see everything you have checked out.

To pay your fines\fees online:

  1. Visit metrolibrary.org and click My Account at the top.
  2. In the window that pops up, enter all 8 digits of your library card number (if your card number has less than 8 digits, add enough zeros to the front of your number until it is 8 digits long) or if your card number starts with ecard, enter that word along with the 7 trailing digits and your full last name (or sign in with your EZ Username and Password), and click Log In.
  3. Click the Account Activity tab, click Fines at the left, then click Pay Fines.
  4. In the window that opens, sign in with your library card number and your last name.
  5. Check the boxes to select whether to pay all or some of your fines and then click Pay Selected Fines.

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