This means that you have entered a different library card number or last name from what we have on record. When signing in, enter all 8 digits of your library card number (if your card number has less than 8 digits, add enough zeros to the front of your number until it is 8 digits long) or if your card number starts with ecard, enter that word along with the 7 trailing digits. The password will be your full last name. If your last name is hyphenated or has a space or apostrophe, you will have to enter that hyphen, space, or apostrophe. If that doesn't work, try your last name without the hyphen, space, or apostrophe and if that still doesn't work, please contact us.