Frequently Asked Questions

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How do I renew my annual fee card?

 

If you are ready to renew your card but the renewal fee has not yet been placed on your account, please contact us so we can write the fee to your account.

After the $70 renewal fee has been placed on your account:

  1. Visit metrolibrary.org and click My Account at the top.
  2. In the window that pops up, enter all the digits of your library card number. Your password or PIN is your full last name. Click Log In.
    • If you have an ECARD number, enter that word along with the trailing digits with no spaces between them. For example: ecard1234567
    • If your card number has a lowercase letter "c" at the end, do not include it when you enter your card number.
  3. Click on your name in the top right corner and select Fees and Messages.
  4. Check the box next to each fine you wish to pay and then click Click to Pay Fines Online.
  5. In the window that opens, enter your payment information and click Finish.

After paying your renewal fee, you must contact us so we can update the expiration date on your card.