Frequently Asked Questions

Find what you need in our searchable FAQ.

How do I pay my fines/fees online?

 

On a mobile device:

  1. Visit metrolibrary.org and tap My Account at the top.
  2. Your Library Barcode is all the digits of your library card number. Your password/PIN is your last name. Tap Login.
    • If you have an ECARD number, enter that word along with the trailing digits with no spaces between them. For example: ecard1234567
    • If your card number has a lowercase letter "c" at the end, do not include it when you enter your card number.
  3. Tap on the head-and-shoulders icon  and select Fees / Lost Items from the drop-down menu. Any fines on your account will be displayed on this page, and you will also have the option to pay for them here.

A receipt of your payment will be emailed to you, and you can also choose to print the Payment Successful page.

NOTE: If you're paying to renew your annual fee card, please contact us after paying the balance so we can update the expiration date on your card.


On a laptop/desktop:

  1. Visit metrolibrary.org and click My Account at the top.
  2. Your Library Barcode is all the digits of your library card number. Your password/PIN is your last name. Click Login.
    • If you have an ECARD number, enter that word along with the trailing digits with no spaces between them. For example: ecard1234567
    • If your card number has a lowercase letter "c" at the end, do not include it when you enter your card number.
  3. Click Fees / Lost Items on the left sidebar. Any fines on your account will be displayed on this page, and you will also have the option to pay for them here.

A receipt of your payment will be emailed to you, and you can also choose to print the Payment Successful page.

NOTE: If you're paying to renew your annual fee card, please contact us after paying the balance so we can update the expiration date on your card.