Frequently Asked Questions

Find what you need in our searchable FAQ.

Can I change the library where I pick up my holds?

1155 views   |   1 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jan 05, 2023    Policies & Procedures

 

If you have already placed a hold on an item, you can contact us to have a staff member make this change for you. If you would like to change your default library location at which you pick up all of your holds:

  1. Visit metrolibrary.org and click My Account at the top.
  2. In the window that pops up, enter all the digits of your library card number. Your password/PIN is your last name. Click Log In.
    • If you have an ECARD number, enter that word along with the trailing digits with no spaces between them. For example: ecard1234567
    • If your card number has a lowercase letter "c" at the end, do not include it when you enter your card number.
  3. On the Account Summary page, click Contact Information and select a library from the My Branch drop down menu near the bottom of the page. Click Save.