Frequently Asked Questions

How do I log in to my account?

3785 views   |   7   3   |   Last updated on Nov 16, 2016    Account Management OverDrive

To sign in to your library account or to your OverDrive account, you will need to enter all 8 digits of your library card number (if your card number has less than 8 digits, add enough zeros to the front of your number until it is 8 digits long) and your full last name. If your last name is hyphenated or has a space or apostrophe, you will have to enter that hyphen, space, or apostrophe and if tha ... read more


How do I renew an item I have checked out?

2388 views   |   8   1   |   Last updated on Sep 01, 2016    Account Management Catalog

The directions on this page are for renewing physical titles. Directions on renewing eBooks or downloadable audiobooks can be found on this page. If there are no holds on an item, it can be renewed two times for two weeks each time. When you renew an item, it is due back two weeks from the end of the current lending period and not two weeks from day you renew the title unless you renew it on the ... read more


How do I place an interlibrary loan request?

2076 views   |   11   0   |   Last updated on Aug 15, 2016    Policies & Procedures Interlibrary Loan Fines & Fees

Visit metrolibrary.org/ill and if you haven't created an account, click the First Time Users link. Complete the New User Registration form, using your library card number as your username and your last name as your password. Note: ILL notifications will only be delivered via email or postal mail. After you complete registration and sign in, in the New Request menu at the left, select the type of ... read more


Can you tell me my library card number?

1974 views   |   0   1   |   Last updated on Apr 11, 2016    Policies & Procedures Library Cards

If you don't know your card number, please visit one of our libraries and bring with you a photo ID and proof of current address, such as a piece of mail postmarked within the past 45 days. If you have lost your card, please contact us as soon as possible so we can put a block on your card to prevent anyone else from using it.


My account shows I still have a book checked out but I know I returned it. What do I do?

1690 views   |   2   0   |   Last updated on Apr 11, 2016    Policies & Procedures

Please contact the library where you returned this item and they can start the search for it.


How do I suggest that the library buy a title?

753 views   |   5   0   |   Last updated on Jun 02, 2016    Website

If we don't own a particular title (e.g. book, DVD, eBook, audiobook, etc.), you can suggest we purchase it using this form which is found at the top of the Ask a Librarian page, in the Reader's Services section on the Learn & Explore page, and at the bottom of every metrolibrary.org page in the Learn & Explore section. If you want us to buy it in a specific format, please include that format in t ... read more


How do I get a library card?

744 views   |   1   0   |   Last updated on Sep 01, 2016    Library Cards

Anyone who lives, attends school, or pays property taxes in Oklahoma City or Oklahoma County can receive a Metropolitan Library System card for free. If you meet one of these qualifications, you can apply for a card at any Metro Library location or you can apply for a card online (and begin using it immediately). Anyone enrolled in Oklahoma City Public Schools can use their student ID to access Me ... read more


How much are fines?

673 views   |   3   0   |   Last updated on Apr 25, 2016    Policies & Procedures Interlibrary Loan Fines & Fees

OVERDUE FINES $0.10 per day with a maximum of $3.00 per item iPads (MediaSurfer) - $5.00 per hour to a maximum of $60 Interlibrary loan items are $.50 per day up to the replacement cost of the item  LOST/DAMAGED ITEMS Book, Magazine or Electronic Device - List price at the time of purchase Audiovisual Materials (CD & DVD) - Replacement cost if lost or damaged due to carelessness or neglect Audi ... read more


How long can I have an item checked out?

605 views   |   1   0   |   Last updated on Apr 11, 2016    Policies & Procedures OverDrive

Physical Titles All physical titles (books, CDs, DVDs, Playaways, etc.) are checked out for two weeks. Renewals If there are no holds on a title, it may be renewed twice for a total checkout period of 42 days. After 42 days, the title must be brought to a library, even if it is going to be checked out again, in order to verify that it is still in good shape. When you renew an item, it is due back  ... read more


Can I browse eBooks or audiobooks by category?

499 views   |   0   0   |   Last updated on Nov 16, 2016    Policies & Procedures Website EBSCO Catalog eBooks Download Audiobooks OverDrive

You can browse our eBooks (EPUB, Kindle, and OverDrive Read) and our downloadable audiobooks from OverDrive by category. To do so, visit emedia.metrolibrary.org. Once on our OverDrive catalog, you can click on Subjects at the top of the page (on a mobile device, click the menu icon next to the 3 books icon OR to browse the categories of a specific format (like Kindle): Click the magnifying glass ... read more


Can you find an obituary for me?

483 views   |   0   0   |   Last updated on Apr 11, 2016    Research & Databases

Yes, we can help with an obituary search. Please visit or contact one of our libraries or email our Ask a Librarian service and provide as much information as possible about the deceased in order to aid our search.


How do I use Freegal?

464 views   |   1   0   |   Last updated on Jul 18, 2016    Freegal Download

Freegal (rhymes with legal) allows you to download 5 songs for free every week and keep them forever. These songs are in the MP3 format and are DRM-free. You can also download music videos from Freegal but each video counts as 2 downloads. Here's how to use Freegal: Visit freegal.metrolibrary.org. Select Login and enter the full 8 digits of your library card number and your full last name as your ... read more


How do I pay my fines/fees online?

418 views   |   5   0   |   Last updated on Sep 13, 2016    Account Management Fines & Fees

Visit metrolibrary.org and click My Account at the top. In the window that pops up, enter all eight digits of your library card number (if your card number has less than eight digits, add enough zeros to the front of your number until it is eight digits long) and your full last name (or sign in with your EZ Username and Password), and click Log In. On the Account Summary tab, click View Fines, th ... read more


Can I see a history of everything I have checked out?

365 views   |   5   0   |   Last updated on Nov 28, 2016    Account Management

To protect the privacy of our members, Metropolitan Library does not maintain a history of checked out items. However, you can opt to keep a record of your checkout history of physical (i.e. not digital) titles: Visit metrolibrary.org and click My Account at the top. In the window that pops up, enter all eight digits of your library card number (if your card number has less than eight digits, add ... read more


My annual fee card isn't due for renewal yet but I have a block on my account. Why?

336 views   |   0   0   |   Last updated on Apr 11, 2016    Policies & Procedures Account Management Fines & Fees Library Cards

The $40 renewal fee to renew an annual card is added to a cardholder's account two weeks before the card's expiration date. When this fee is added to an account, it exceeds the $25 limit in fines/fees and prevents use of the card until the fee is paid. To renew your annual card: Visit metrolibrary.org and click My Account at the top. In the window that pops up, enter all eight digits of your libr ... read more


I've lost my library card. How do I replace it?

292 views   |   0   0   |   Last updated on Apr 11, 2016    Library Cards Fines & Fees

First, please contact us as soon as possible so we can put a block on your account to prevent someone else from using your card. To replace your card, please visit any Metro Library location and bring two forms of identification, with one of the forms identifying your address, and $1 for a replacement card. Parents or guardians must provide address verification for minors (16 and under). Examples ... read more


Can I return materials I checked out to any Metro Library?

290 views   |   1   0   |   Last updated on Apr 11, 2016    Policies & Procedures

Yes, materials checked out at one Metro Library location can be returned to any Metro Library location.


What is an EZ Username/Password?

286 views   |   0   0   |   Last updated on Apr 11, 2016    Account Management

NOTE: The EZ Username and EZ Password is used for signing in to your library account and not for signing in to Freegal, OverDrive, Zinio, or the databases.    If you don't want to sign in to your library account each time with your library card number and last name, you can instead create an EZ Username and EZ Password. To do so: Visit metrolibrary.org and click My Account at the top. Enter all e ... read more


How do I see a list of DVDs?

260 views   |   0   0   |   Last updated on Apr 11, 2016    Catalog

You can visit (and bookmark) http://j.mp/mlsdvdslist or you can follow the directions below: Visit metrolibrary.org and in the search menus at the top right, select All Materials in the drop down menu, type video recordings in the search box, and click the magnifying glass icon or press Enter. On the search results page, in the Format search filter on the left, click Visual Materials:   You ca ... read more


How do I place a hold?

250 views   |   0   0   |   Last updated on Sep 01, 2016    Catalog

To Place a Single Hold using a desktop, laptop or tablet: Visit catalog.metrolibrary.org to begin your search. After performing your search, click the Place Hold button next to the item you want to put on hold: If you aren't signed in, you will be prompted to do so. After you sign in (or if you are already signed in) you will be prompted to select your pickup location.   To Place Multiple Holds: ... read more


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