Frequently Asked Questions

How do I log in to my account?

7823 views   |   13   2   |   Last updated on May 12, 2017    Account Management OverDrive

To sign in to your library account or to your OverDrive account, you will need to enter all 8 digits of your library card number (if your card number has less than 8 digits, add enough zeros to the front of your number until it is 8 digits long) or if your card number starts with ecard, enter that word along with the 7 trailing digits and your full last name. If your last name is hyphenated or has ... read more


How do I renew an item I have checked out?

5444 views   |   16   2   |   Last updated on Sep 19, 2017    Catalog Account Management

The directions on this page are for renewing physical titles. Directions on renewing eBooks or downloadable audiobooks from OverDrive can be found on this page. If there are no holds on an item, it can be renewed up to 8 times at 3 weeks each time. When you recheck an item, it is due back 3 weeks from the end of the current lending period and not 3 weeks from day you renew the title unless you re ... read more


How do I place an interlibrary loan request?

4678 views   |   19   1   |   Last updated on Aug 15, 2016    Policies & Procedures Interlibrary Loan Fines & Fees

Visit metrolibrary.org/ill and if you haven't created an account, click the First Time Users link. Complete the New User Registration form, using your library card number as your username and your last name as your password. Note: ILL notifications will only be delivered via email or postal mail. After you complete registration and sign in, in the New Request menu at the left, select the type of ... read more


Can you tell me my library card number?

4264 views   |   3   2   |   Last updated on Mar 13, 2017    Policies & Procedures ONEcard Library Cards

If you are enrolled in Oklahoma City Public Schools (OKCPS), your library card number is the same as your student ID. If you aren't enrolled in OKCPS and you don't know your card number, please contact us and we'll be happy to assist you. If you have lost your card, please contact us as soon as possible so we can put a block on your card to prevent anyone else from using it.


My account shows I still have a book checked out but I know I returned it. What do I do?

3639 views   |   3   1   |   Last updated on Apr 11, 2016    Policies & Procedures

Please contact the library where you returned this item and they can start the search for it.


How do I get a library card?

2602 views   |   2   0   |   Last updated on Nov 10, 2017    Policies & Procedures ONEcard Library Cards

Anyone who lives, attends school, works at a school, or pays property taxes in Oklahoma City or Oklahoma County can receive a Metropolitan Library System card for free. If you meet one of these qualifications, you can apply for a card online (and begin using it immediately) or you can apply for a card at any Metro Library location. If you apply for a card online, you will not be issued a physical ... read more


How much are fines?

2089 views   |   3   1   |   Last updated on Aug 15, 2017    Policies & Procedures Interlibrary Loan Fines & Fees

OVERDUE FINES $0.10 per day with a maximum of $3.00 per item iPads (MediaSurfer) - $5.00 per hour to a maximum of $60 Interlibrary loan items are $.50 per day up to the replacement cost of the item  LOST/DAMAGED ITEMS Once an item is 60 days overdue, the item is considered lost. The borrower who damages, loses, or does not return an item must pay the replacement cost as determined by the library ... read more


How long can I have an item checked out?

1650 views   |   5   1   |   Last updated on Dec 05, 2017    Hoopla Catalog Biblioboard RBDigital eAudiobooks Download eMagazines Policies & Procedures EBSCO Zinio OverDrive Kanopy eBooks

Physical Titles All physical titles (books, CDs, DVDs, Playaways, topographical maps [only available at the Downtown Library] etc.) are checked out for 3 weeks.  Renewals If there are no holds on a physical title, it may be renewed up to 8 times. Titles borrowed via interlibrary loan (ILL) cannot be renewed. When you renew a physical item, it is due back 3 weeks from the end of the original loan p ... read more


How do I suggest that the library buy a title?

1583 views   |   7   1   |   Last updated on Aug 09, 2017    Website

If we don't own a title in a physical format (e.g. book, DVD, CD etc.), you can suggest we purchase it using this form which is found at the top of the Ask a Librarian page, in the Reader's Services section on the Learn & Explore page, and at the bottom of every metrolibrary.org page in the Learn & Explore section. If we don't own a title in a digital format (i.e. eBook or eAudiobook), you can sea ... read more


Can I browse eBooks or audiobooks by category?

1517 views   |   1   1   |   Last updated on Aug 15, 2017    Hoopla Catalog Website eAudiobooks Download Policies & Procedures EBSCO Biblioboard OverDrive eBooks

You can browse our eBooks (EPUB, Kindle, and OverDrive Read) and our downloadable audiobooks from OverDrive by category. To do so, visit emedia.metrolibrary.org. Once on that page, you can click on Subjects at the top of the page (on a mobile device, click the menu icon next to the 3 books icon OR to browse the categories of a specific format (like Kindle): Click the magnifying glass icon at the ... read more


How do I use Freegal?

1305 views   |   3   1   |   Last updated on Jul 18, 2016    Download Freegal

Freegal (rhymes with legal) allows you to download 5 songs for free every week and keep them forever. These songs are in the MP3 format and are DRM-free. You can also download music videos from Freegal but each video counts as 2 downloads. Here's how to use Freegal: Visit freegal.metrolibrary.org. Select Login and enter the full 8 digits of your library card number and your full last name as your ... read more


How do I pay my fines/fees online?

1244 views   |   15   1   |   Last updated on Oct 08, 2017    Account Management Fines & Fees

Visit metrolibrary.org and click My Account at the top. In the window that pops up, enter all 8 digits of your library card number (if your card number has less than 8 digits, add enough zeros to the front of your number until it is 8 digits long) or if your card number starts with ecard, enter that word along with the 7 trailing digits and your full last name (or sign in with your EZ Username an ... read more


Can I see a history of everything I have checked out?

1179 views   |   9   0   |   Last updated on Oct 18, 2017    Account Management

To protect the privacy of our members, Metropolitan Library does not maintain a history of checked out items. However, you can opt to keep a record of your checkout history of physical (i.e. not digital) titles: Visit metrolibrary.org and click My Account at the top. In the window that pops up, enter all 8 digits of your library card number (if your card number has less than 8 digits, add enough ... read more


How do I place a hold?

1110 views   |   2   0   |   Last updated on Sep 19, 2017    Catalog

To Place a Single Hold using a desktop, laptop or tablet: Visit catalog.metrolibrary.org to begin your search. After performing your search, click the Place Hold button next to the item you want to put on hold: If you aren't signed in, you will be prompted to do so. After you sign in (or if you are already signed in) you will be prompted to select your pickup location.   To Place Multiple Holds: ... read more


Can you find an obituary for me?

986 views   |   1   1   |   Last updated on Apr 11, 2016    Research & Databases

Yes, we can help with an obituary search. Please visit or contact one of our libraries or email our Ask a Librarian service and provide as much information as possible about the deceased in order to aid our search.


How do I see a list of DVDs?

968 views   |   3   0   |   Last updated on Nov 30, 2017    Catalog

You can visit (and bookmark) http://j.mp/mlsdvdslist or you can follow the directions below: Visit metrolibrary.org and in the search menus at the top, select Search Catalog (Books, Movies, Music) in the drop down menu, type video recordings in the search box, and click the magnifying glass icon or press Enter. On the search results page, in the Format search filter on the left, click Visual Mate ... read more


My annual fee card isn't due for renewal yet but I have a block on my account. Why?

952 views   |   2   0   |   Last updated on Jul 01, 2017    Policies & Procedures Account Management Fines & Fees Library Cards

When the $70 fee to renew an annual fee card is added to an account, it exceeds the $25 limit in fines/fees and prevents use of the card until the fee is paid. To renew your annual card: Visit metrolibrary.org and click My Account at the top. In the window that pops up, enter all 8 digits of your library card number (if your card number has less than 8 digits, add enough zeros to the front of you ... read more


What is an EZ Username/Password?

946 views   |   9   0   |   Last updated on Sep 19, 2017    Account Management

NOTE: The EZ Username and EZ Password is used for signing in to your library account and not for signing in to Freegal, OverDrive, Zinio, or the databases.    If you don't want to sign in to your library account each time with your library card number and last name, you can instead create an EZ Username and EZ Password. To do so: Visit metrolibrary.org and click My Account at the top. Enter all 8 ... read more


I've lost my library card. How do I replace it?

837 views   |   1   0   |   Last updated on Mar 07, 2017    Fines & Fees Library Cards

First, please contact us as soon as possible so we can put a block on your account to prevent someone else from using your card. To replace your card, please visit any Metro Library location and bring two forms of identification, with one of the forms identifying your address, and $1 for a replacement card. Parents or guardians must provide address verification for minors (16 and under). Examples ... read more


Can I return materials I checked out to any Metro Library?

824 views   |   3   0   |   Last updated on Apr 11, 2016    Policies & Procedures

Yes, materials checked out at one Metro Library location can be returned to any Metro Library location.


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