Frequently Asked Questions

I see an error saying an OverDrive eBook has been downloaded or fulfilled by another user or account. How do I fix this?

73 views   |   1   0   |   Last updated on Feb 01, 2017    OverDrive Download eBooks

 

This error occurs when you try to download a borrowed eBook that you've already downloaded to another device, and the software on that device was signed into (or "authorized") with a different OverDrive account, library card, or Adobe ID than you're using now. Here are some error messages you may see in the OverDrive app or Adobe Digital Editions in this scenario:

  • This title has been downloaded using a different account. Authorize this app with the same OverDrive account (or Adobe ID) you originally used to download the title.
  • E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

To fix and prevent this error, make sure you're using the same OverDrive account, library card, or Adobe ID to sign into (or "authorize") the OverDrive app or Adobe Digital Editions on all of the devices that you're using to download eBooks.

Use the steps below to resolve the issue:

Step 1

Deauthorize the OverDrive app or Adobe Digital Editions on the problematic device.

Use the steps below to deauthorize your device:

  • For the OverDrive app:
    • Android and Chromebook: Go to Home menu > Settings. Tap Deauthorize.
    • iOS: Go to Home menu > Settings > Adobe ID. Tap Deauthorize.
    • Windows 8/10: Go to Settings > Authorization. Select Deauthorize.
    • Windows Phone 8: Go to settings > authorize. Tap deauthorize, then ok.
  • For Adobe Digital Editions:
    • Windows: Press Ctrl + Shift + D on your keyboard, enter your password, then click Erase Authorization.
    • Mac: Press Command + Shift + D on your keyboard, enter your password, then click Erase Authorization.

Note: If this error occurs when you transfer an eBook from your computer to an eReader, deauthorize (then reauthorize) Adobe Digital Editions with the correct OverDrive account or Adobe ID. Then, try transferring the eBook again.

Step 2

Sign out of your account in the OverDrive app.

  • Android, Chromebook, or iOS: Go to Home menu > Account. Tap Sign out.
  • Windows 8/10: Go to Settings > OverDrive account, then tap Sign Out.
  • Windows Phone, Windows, or Mac: Skip this step.

Step 3

Sign into (or "authorize") the OverDrive app or Adobe Digital Editions (ADE) with the OverDrive account, library card (not available to use in ADE), or Adobe ID you originally used to download the eBook.

  • If you originally used an Adobe ID or OverDrive account:
  • If you originally used a library card:
    • Android, Chromebook, or iOS: Go to Home menu > Account, select Sign in, and sign into the app with your library card. Your device should automatically authorize when you sign in. If it doesn't, you'll be prompted to authorize when you try to download an eBook. In that case, just follow the prompts.
    • Windows 8/10: Go to Settings menu > OverDrive account, select Sign in, then sign into the app using your library card. Your device should automatically authorize when you sign in. If it doesn't, you'll be prompted to authorize when you try to download an eBook. In that case, just follow the prompts.

Note: Adobe Digital Editions and OverDrive for Windows Phone cannot be authorized using a library card.

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