Frequently Asked Questions

Find what you need in our searchable FAQ.

Why isn't Libby syncing my reading/listening progress across my devices?

 

If tags aren't syncing


Before you begin

Choose the device with the tags you want to keep and sync to your other devices.

You'll lose your tags on the devices you reset, so you may want to export your tags on those devices before moving ahead. You'll also lose your timeline, which you can export before you reset Libby, too.


Reset Libby and use a setup code

  1. Reset Libby on your other devices (the ones you want to copy the tags to).
    • Go to Menu > Get Some Help.
    • Under "Common Solutions," tap Reset Everything.
    • Tap Yes, Reset Everything to confirm.
  2. Use a setup code to copy over your cards, loans, holds, and tags onto the reset devices:
    • On the "Welcome" screen, tap Yes when asked if you have a library card.
    • Select Copy From My Other Device.
    • Retrieve a setup code from your main device. To do so, go to Menu > Get Some Help > Copy To Another Device.
    • Enter the 8-digit setup code on your other devices.
    • Tap Next to complete the setup process.

Your loans, holds, tags, reading progress, bookmarks, notes, and highlights should now sync properly between your devices.


If your reading/listening progress or wish list isn't syncing


Remove and re-add cards on one device

Note: Your loans and holds will reappear on your Shelf (Shelf) when you re-add your cards.

  1. On one of your devices, remove your cards from Libby. We recommend using the device that has the tags you want to keep and sync, since you'll reset Libby (and lose your tags) on your other devices.
    • Go to Menu > See Library Cards.
    • If you have more than one library, choose a library gem (next to Library).
    • Tap Actions on a card.
    • Tap Remove Card, then Yes, Remove Card.
  2. Re-add your cards to the device:
    • Select Add A Card (or Add Another Card) and follow the prompts.
    • If you have more than one library, choose a library gem (next to Library) and repeat the process.

Reset Libby on your other devices and use a setup code

  1. Reset Libby on your other devices.
    Note: This will delete all the data in the app. Deleted tags and timelines can't be recovered, but you can export tags and your timeline from Libby before you reset the app. 
    • Go to Menu > Get Some Help.
    • Under "Common Solutions," tap Reset Everything.
    • Tap Yes, Reset Everything to confirm.
  2. Use a setup code to copy over your cards, loans, holds, and tags onto your other devices:
    • On the "Welcome" screen, tap Yes when asked if you have a library card.
    • Select Copy From My Other Device.
    • Retrieve a setup code from the device you used in part 1. To do so, go to Menu > Get Some Help > Copy To Another Device.
    • Enter the 8-digit setup code on your other devices.
    • Tap Next to complete the setup process.

Your loans, holds, tags, reading progress, bookmarks, notes, and highlights should now sync properly between your devices.