Frequently Asked Questions

Find what you need in our searchable FAQ.

What if I can't log in to my hoopla account?

 

If you can't remember the password to your hoopla digital account, you can use the "Forgot password?" option at https://hoopladigital.com/login. You will have to verify the email address associated with your hoopla account and will then receive an email containing a link to reset your password.

If you don't know what email address is associated with your hoopla account, you can use the "Forgot email?" option at https://hoopladigital.com/login. That will prompt you to type in your library card number, and then will display the associated email address, which will be obscured for security. If you no longer have access to that email address, please contact us so we can reset your account information.