Frequently Asked Questions

I checked out a Kindle ebook but it was delivered to the wrong device. What do I do?

From the Amazon web page, you can prompt a title to be delivered to another device. To do this:

On a computer:

1. Visit the Amazon website and sign in
2. Click "Account & Lists" (to the right of the search bar at the top of the page)
3. On the menu that appears, select "Content Library" (under "Your Account"). That should bring you to a page that says "Digital Content."
4. On the card that says "Books," click "See [#] Title(s)"
5. Locate the book in question on this list. If needed, you can sort the list by "Acquired: Newest to Oldest" to see your most recent checkouts first.
6. On the far right side of the page across from the book title, select "Deliver or Remove from Device"
7. Check the boxes next to the devices you wish to deliver the title to. You can also uncheck any boxes for devices you wish to remove the download from. Then click "Make Changes." The next time your device syncs, the book should load.

On a phone:

1. Visit the Amazon website and sign in
2. Click on your name in the top right corner above the search bar
3. Under "Your Account," select "See all account"
4. Under "Account settings," select "Content Library"
5. Under "Books," select "See [#] Title(s)"
6. Find the book in question on the list. If needed, you can sort the list by "Acquired: Newest to Oldest" to see your most recent checkouts first.
7. Select "Deliver or Remove from Device" under the title and author
8. Check the boxes next to the devices you wish to deliver the title to. You can also uncheck any boxes for devices you wish to remove the download from. Then click "Make Changes." The next time your device syncs, the book should load.