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When I try to sign in to Libby, it gives me the message "Invalid credentials. Please contact your library for assistance." What does this mean?

931 views   |   1 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on May 22, 2023    OverDrive Account Management Libby

 

This can mean a few things:

  • You have entered the wrong library card number
    • If you have an ECARD number, enter that word along with the trailing digits with no spaces between them. For example: ecard1234567
    • If your card number has a lowercase letter "c" at the end, do not include it when you enter your card number
  • You have entered the wrong password
    • The password is your full last name. If your last name is hyphenated or has a space or apostrophe, you will have to enter that hyphen, space or apostrophe and if that doesn't work, try your last name without the hyphen, space or apostrophe and let us know if you would like us to correct your name.
  • You are attempting to sign into the wrong library system
    • Occasionally when searching for the library by zip code or by your device's location, it can come up with a nearby library system such as OK Virtual Library, Oklahoma Department of Libraries, or the Pioneer Library System. Make sure you are selecting the Metropolitan Library System.

If you try all these steps an are still unable to log in, please contact us so we can investigate further.