Frequently Asked Questions

My account has a "soft block" on it. What is a soft block?

1620 views   |   4   0   |   Last updated on Dec 20, 2018    Account Management

 

A soft block (which doesn't prevent you from using the library) results from events like you having updated your physical address online, we sent you an email/text message/physical mail which bounced back to us, or we don't have a date of birth (DOB) on record for you. Please contact us so that we can investigate this issue for you.

Site Feedback