Frequently Asked Questions

My account has a "soft block" on it. What is a soft block?

172 views   |   0   0   |   Last updated on Apr 11, 2016    Account Management


A soft block means we need to follow up with you regarding an issue with your account. This block can result from events like you having updated your physical address online, we sent you an email or a text message which bounced back to us, or we don't have a date of birth (DOB) on record for you. Please contact us so that we can investigate this issue for you.

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