Frequently Asked Questions

My account has a "soft block" on it. What is a soft block?

1391 views   |   3   0   |   Last updated on Mar 30, 2017    Account Management


A soft block means we need to follow up with you regarding an issue with your account. This block result from events like you having updated your physical address online, we sent you email/text message/physical mail which bounced/was sent back to us, or we don't have a date of birth (DOB) on record for you. Please contact us so that we can investigate this issue for you.

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