Frequently Asked Questions

When I try to download a Kindle eBook, I see an error page. What does this mean?

146 views   |   0   0   |   Last updated on May 10, 2017    OverDrive Download eBooks


When you try to checkout a Kindle title, if you see an error page like this:

amazon error

or like this:

amazon error dog

this means Amazon either no longer offers this title in the Kindle format (and we haven't been notified about it until a customer discovers it, just like you have in this instance) or there's simply a problem with this title. Fill out the support form on this page so we can open a ticket with OverDrive.

In the meanwhile, you can still enjoy this title by reading it in your browser on your Kindle Fire, desktop, laptop, or phone. What's neat about reading the title in your browser is that it will automatically synchronize your reading progress across devices and you can even download a copy of the title to read if you lose your internet connection. This page has directions that will show you how to read a title in your browser.

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