Frequently Asked Questions

Can fines on my account prevent me from checking out books?

281 views   |   1   0   |   Last updated on Mar 20, 2017    Fines & Fees Policies & Procedures Account Management

 

If the balances of fines and fees on your account reaches $25, you will not be able to borrow materials until the balance is paid below $25. To pay your fines:

  1. Visit metrolibrary.org and click My Account at the top.
  2. In the window that pops up, enter all 8 digits of your library card number (if your card number has less than 8 digits, add enough zeros to the front of your number until it is 8 digits long) or if your card number starts with ecard, enter that word along with the 7 trailing digits and your full last name (or sign in with your EZ Username and Password), and click Log In.
  3. On the Account Summary tab, click View Fines and then click Pay Fines.
  4. In the window that opens, sign in with your library card number and your last name.
  5. Check the boxes to select whether to pay all or some of your fines and then click Pay Selected Fines.

A balance of $25 or more will not prevent you from attending library programs, using library computers, or using materials in the library.

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