Frequently Asked Questions

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Can I receive notifications via text or email?

 

You can sign up to receive hold notifications via text and/or email. We can send you a notification when your holds are ready to pick up, a reminder 3 days before your items are due, and a notice when you have overdue items.

To add your cell number/email address to your record:

  1. Visit metrolibrary.org and click My Account at the top.
  2. In the window that pops up, enter all the digits of your library card number. Your password/PIN is your full last name.
    • If you have an ECARD number, enter that word along with the trailing digits with no spaces between them. For example: ecard1234567
    • If your card number has a lowercase letter "c" at the end, do not include it when you enter your card number.
  3. On the Account Summary page, click the Contact Information link at the left, then enter your information and click Save.

The coming due reminders are sent 3 days before an item is due. Our system will automatically attempt to renew all checkouts 3 days before they are due, but if they have holds on them, have already been renewed the maximum number of times, or are ineligible for renewals (such Chromebooks or WiFi hotspots) you will receive the "coming due" text or email notice. For more information on autorenewals, visit this link.

The hold ready reminders are sent within a couple of hours of the item being placed on the hold shelf.

The overdue reminder is sent 15 days after an item is due and again at 30 days if the item hasn't been returned.

To opt out of receiving notifications, on the Account Summary page, click the Opt-In & Notifications link. 

We don't keep email addresses on record for OverDrive holds and the only time you need to enter one is when you're placing or modifying a hold. Overdrive will ask you to enter an email address the first time you place a hold. If you need to change your email address, you can visit your holds page and click "Edit email" under any of the titles you have requested.