Frequently Asked Questions

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Can I receive notifications via text or email?

 

You can sign up to receive hold notifications via text and/or email. We can send you a notification when your holds are ready to pick up, a reminder 3 days before your items are due, and a notice when you have overdue items.

To add your cell number/email address to your record:

  1. Visit metrolibrary.org and click My Account at the top.
  2. In the window that pops up, enter all 8 digits of your library card number  (if your card number has less than 8 digits, add enough zeros to the front of your number until it is 8 digits long) or if your card number starts with ecard, enter that word along with the 7 trailing digits. The password will be your full last name.
  3. On the Account Summary page, click the Contact Information link at the left, then enter your information and click Save.

The coming due reminders are sent 3 days before an item is due.
The hold ready reminders are sent within a couple of hours of the item being placed on the hold shelf.
The overdue reminder is sent 15 days after an item is due and again at 30 days if the item hasn't been returned.

To opt out of receiving notifications, on the Account Summary page, click the Opt-In & Notifications link. 

We don't keep email addresses on record for OverDrive holds and the only time you need to enter one is when you're placing or modifying a hold. Overdrive will ask you to enter an email address the first time you place a hold. If you need to change your email address, you can visit your holds page and click "Edit email" under any of the titles you have requested.